FAQ’s

Handling funeral arrangements can be a stressful task and we know that there are a lot of questions you might have. We have compiled a list of frequently asked questions for you convenience. If you do not find the answer to you questions on this page, feel free to call us at 1-866-935-9273.

My loved one has just passed away, what do I do now?

The first thing you need to do is to find out if your loved one has any prearranged funeral policies. If not, you should contact us immediately and we will walk you through the entire process, step by step. If your loved one is located at a facility, such as a hospice, nursing home, or hospital, then it would be a good idea to let them know that ICS Cremation & Funeral Home will be handling the funeral or cremation arrangement. They will then contact us to come and pick up the decendent.

What areas/counties do you serve?

ICS Cremation & Funeral Home is unique because we are able to efficiently serve all of north Florida. We serve south to Ocala, west to Tallahassee, east to Jacksonville, north to the Georgia border, and everything in between. You do not need to necessarily drive to our location to handle funeral arrangements. We can work through fax, email, regular mail (although this takes longer), and we have also provided many options on our website to help you set up arrangements.

How long does an entire cremation or funeral policy take from start to finish.

We work tirelessly to get the whole process done as soon as possible. Each case can vary in the time spent to complete all the necessary processes, but we inform families that a cremation or funeral policy could take up to 7 to 14 business days from the time we first get the call.

How many death certificates should I order?

It varies. Ordering death certificates depends heavily on what sort of assets, bank accounts, insurance policies, etc., the decedent has. If you are unsure, we would recommend ordering 4-5 death certificates. It is important to note that you can always order more later.

How do your prices compare with other funeral homes or crematories?

We always try to make our prices as affordable as possible. In our economy, people appreciate a funeral home that is up front about all charges owed. In other words, we do not like surprises on our bills and we know that you do not either. We also provide generous discounts when applicable.

How do I know when everything is ready?

We will always give the family a courtesy call once a cremation is complete AND the death certificates are in our posession. In the case of a funeral, we will try to have the death certificates available, if possible, the day of the service.

How does an obituary get submitted and what does it cost?

Most newspapers require an obituary to be submitted by the funeral home. We will get the price quote for the obituary you want run and let you know. It will be up to you to then call the newspaper and handle the charges.

We have also provided a free online obituary which can be displayed on our website for up to 60 days. This is helpful for family members who live out of state and do not have access to specific newspapers.

Submit an Obituary

If I prearrange a funeral or cremation policy, how do I know my money is safe?

Great Question. We know your money is important to you. Once all the necessary paperwork is completed for a prearranged policy, we will then place all of the money, minus the processing fee, into a trust account in the beneficiary’s name. It is completely secured and cannot be touched until the policy is fulfilled.

Do you accept insurance policies as a means to pay for a cremation or funeral?

Yes! We do charge a $150.00 fee (which can also come out of the insurance policy) to do an insurance assignment, since it requires more work on our end and a longer wait for payment. It is the families responsibility to provide all necessary paperwork to bill the insurance company.